Returns & Exchanges

Can I return or exchange products that I have purchased?

In the unlikely event that goods you receive are faulty, the wrong item is delivered, you’re not happy with your product ordered or you have simply changed your mind, please contact our Customer Service team and we will attempt to resolve the situation as quickly as possible.

We will gladly offer an exchange or refund on all goods returned within 14 days from date of purchase. All refunds will be issued in the same method you originally paid for the goods. Paypal and credit card refunds will be processed against the original cardholder details.

I realised I ordered the incorrect item but my delivery has already arrived. What can I do?

Please contact our Customer Service team and we will happily organise an exchange or refund.

I received my delivery, but they were the wrong products. What can I do?

If your delivery is incorrect please contact our Customer Service team and we will organise an exchange or refund.

My delivery arrived but the products were damaged. How can this be rectified?

If any part of your order is damaged or in an unsatisfactory condition, please contact our Customer Service team and we will organise an exchange or refund.

Do you offer exchange or refund if I simply changed my mind?

We certainly do. In the unlikely event you are not happy with any of our products, please contact our Customer Service team within 14 days from date of purchase and we will happily organise an exchange or refund.

Shipping

Do you deliver outside Australia?

No. We deliver to Australian addresses only.

Do you deliver to Post Office Boxes?

No. We can only deliver to residential or business addresses.

What types of shipping do you offer?

Standard delivery with Australia Post is included for all orders.

We reserve the right to amend or change our delivery offer at any time, but we will ensure customers are notified at least 7 days prior using the email contact details provided to us.

I need my order for a specific date. How can I do this?

We currently only offer Standard shipping with Australia Post.

We will be introducing more delivery options soon which will accommodate specific delivery dates or times.

When do you ship my order?

Our standard delivery timeframe from dispatch is 5-7 working days.

I need to modify my billing and/or delivery address. How can I do this?

Once logged in, you can go to the My Account page. There you can update your billing and delivery details.

Alternatively, you can contact our Customer Service team to update these details.

My order has been placed but I need to make changes to it. How can I do this?

You will need to contact Customer Service to alter your order in any way once it has been placed online.

What if I am not there when my delivery arrives?

When placing your order, please make sure you tick the ‘Authority to Leave’ box and make a note of any specific delivery instructions.

If this authority hasn’t been given or if a minor is the only person available to take receipt of your order, we will leave an Australia Post collection card and take your order to the nearest Australia Post Centre to await your collection. We cannot deliver wine to a minor and so we reserve the right to request a valid ID as proof of age on delivery. If we ask, consider it a compliment!

My order hasn’t arrived. What does this mean?

If your order hasn’t arrived within 7 working days from shipping date, please contact our Customer Service team with your Order Number.